Cancellation & Refund Policy

PATEL JEWELLERS PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore adopted a liberal cancellation policy. Under this policy:

• Cancellation of Orders: Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the order has already been communicated to the vendor/merchant and the shipping process has been initiated.
• Perishable Items: PATEL JEWELLERS PRIVATE LIMITED does not accept cancellation requests for perishable items such as flowers, eatables, etc. However, a refund or replacement may be considered if the customer establishes that the quality of the product delivered is not satisfactory.
• Damaged or Defective Items: In case of receipt of a damaged or defective item, please report the same to our Customer Service Team. The request will, however, be entertained once the merchant has checked and determined the same at their own end. Such issues must be reported within 7 days of receipt of the product.
• Product Not as Shown or Expected: In case you feel that the product received is not as shown on the website or is not as per your expectations, you must bring the matter to the notice of our Customer Service Team within 7 days of receiving the product. The Customer Service Team, after reviewing the complaint, will take an appropriate decision.
• Manufacturer Warranty: In case of complaints regarding products that come with a manufacturer's warranty, please refer the issue directly to the respective manufacturer in accordance with the applicable warranty terms.